I only respond to these 5 words in a very convivial way. It de-escalates the situation. And I read some poetry too, because I never knew Mandarin or English could be used in this way. It used to be very difficult—just absorbing those 50,000 words of hate is a lot of emotional labor. But now you don't have to do that anymore. Your agent can do that for you while you just focus on the poetry of the 5 words.